FREE SHIPPING IN THE UNITED KINGDOM
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Shipping policy

Last Updated: 11 September 2026

At Stillrow, we want your shopping experience to be excellent from start to finish, and that includes clear, simple shipping. We offer free shipping on all orders within the United Kingdom.

Shipping Locations

This Shipping Policy applies to orders shipped within: United Kingdom

Delivery Times

  • Order Cutoff Time: 12:00 PM (UK Time). Orders placed after this time are processed the next business day, which may add one extra day to your delivery estimate.
  • Order Handling Time: 1–2 business days (Monday to Friday). Once your order is processed, it is handed to one of our trusted carriers.
  • Transit Time: 5–7 business days (Monday to Friday)
  • Estimated Delivery Time: 6–9 business days

Please note that delivery times are estimates and may vary due to factors outside our control.

Carrier Services

We partner with reliable carriers to deliver orders across the United Kingdom, including Royal Mail, DPD, and Evri.

Shipping Costs

  • Free Shipping: Every order within the United Kingdom qualifies for free shipping, with no minimum order value.
  • Paid Shipping (if applicable): For destinations outside our free shipping zone, shipping costs are calculated and displayed at checkout.

Delivery Issues

If you run into any delivery issues, including delays or lost parcels, please contact our customer service team straight away. We are here to help and will work to make sure your order arrives safely.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can follow your shipment on our Order Tracking Page.

Changes to This Policy

We may update this Shipping Policy at any time. Any changes will appear on this page with a revised Last Updated date, so we encourage you to check back from time to time. Continuing to use our website after changes are made means you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer support team for help.

Contact Information

Store Address: 8 Duncannon Street, London WC2N 4JF, United Kingdom
Store Email: support@stillrow.com
Store Phone: +442046529542
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply to your email within 1–2 business days.