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Billing Terms and Conditions

Last Updated: 11 September 2026

These Billing Terms and Conditions explain how payments and billing work when you shop with Stillrow.

Accepted Payment Methods

We want checkout at Stillrow to feel simple and secure, so we accept a range of trusted payment options:

  • Credit and debit cards: Visa, Mastercard, American Express
  • PayPal
  • Clearpay (where available)
  • Apple Pay and Google Pay
  • Bank transfer (bulk orders only, please contact us for details)

All payments are processed in Pounds Sterling (GBP).

Payment Processing

  • Full payment is taken at the time of purchase.
  • Orders are only processed and dispatched once payment has been received in full.
  • If a payment is declined or does not go through, the order will not be confirmed.

Pricing and Currency

  • All prices on stillrow.com are shown in Pounds Sterling (GBP).
  • Prices may change at any time without prior notice.
  • Any applicable taxes, duties, or shipping charges are calculated and shown at checkout.

Secure Payment Processing

  • Stillrow uses SSL encryption and trusted payment gateways to keep your personal and payment information safe.
  • We never store or have access to your full card or payment details.

Refunds and Chargebacks

  • Refunds are issued in line with our Refund Policy.
  • Unauthorised or fraudulent chargebacks will be investigated and disputed.
  • If you notice a billing issue, please contact us first at support@stillrow.com so we can help you quickly.

Fraud Prevention

  • Stillrow reserves the right to cancel, refuse, or hold any order suspected of fraud or unauthorised activity.
  • Additional identity verification may be requested for high value or flagged transactions.

Changes to This Policy

We may update this Billing Terms and Conditions Policy at any time. Any changes will appear on this page with a revised Last Updated date, so we encourage you to check back from time to time. Continuing to use our website after changes are made means you accept the updated policy.

Contact Information

Store Address: 8 Duncannon Street, London WC2N 4JF, United Kingdom
Store Email: support@stillrow.com
Store Phone: +442046529542
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply to your email within 1–2 business days.