FAQ

Welcome to the Stillrow Frequently Asked Questions page. We want every order to be a smooth and enjoyable experience. If you need any further help, please don't hesitate to contact us.

1. How long will it take to receive my order?

Handling Time: 1–2 business days
Transit Time: 5–7 business days
Estimated Delivery Time: 6–9 business days

You can find the full details in our Shipping Policy.

2. Do you offer free shipping?

Yes, every order within the United Kingdom ships free. Read more in our Shipping Policy.

3. Where is Stillrow located?

Stillrow is a United Kingdom based online business offering a curated selection of high quality products, with shipping available across the United Kingdom.

4. What if I receive a defective product?

If your item arrives defective, we will replace it at no cost to you. Simply contact us within 30 days of receiving your order. See our Return Policy for details.

5. Can I cancel my order after it's placed?

Yes, orders can be cancelled within 24 hours of being placed. Please contact our support team at support@stillrow.com as soon as possible.

6. What is your return policy?

Our return process is simple and hassle free. You can find everything you need in our Return Policy.

7. When will I receive my refund after returning a product?

Once your return has arrived and been inspected, your refund is initiated to your original payment method within 7 business days, depending on your payment provider. See our Refund Policy for more information.

8. Do you offer any warranties or guarantees?

Yes, every purchase is covered by a 30 day warranty. Details are included in our Return Policy.

9. How can I contact customer support?

You can reach us through our Contact Us page or email us directly at support@stillrow.com.

10. Do you ship internationally?

No, we currently ship exclusively within the United Kingdom.

11. Do you have a physical store location?

No, Stillrow is an online only store. This allows us to keep our prices competitive and offer a wider selection of products.

12. Can I place a bulk order for my business or organisation?

Yes, bulk orders are welcome. Please contact our support team at support@stillrow.com for pricing and details.

13. What is the process for exchanging a product?

Exchange instructions are set out in our Return Policy.

14. How can I track my order?

Once your order has shipped, you can follow its progress on our Order Tracking Page.

Contact Us

Store Address: 8 Duncannon Street, London WC2N 4JF, United Kingdom
Store Email: support@stillrow.com
Store Phone: +442046529542
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply to your email within 1–2 business days.